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Top Venue Sales Manager Shares Industry Secrets

A few weeks ago I wrote about how to market your wedding venue. The main point was simple. Being different isn’t enough. People have to actually know about your difference before it does anything for your bookings.

This post is the follow-up. Once you know you need to get your difference in front of people, the next question is: what is your difference, really? For a lot of venues, the answer is hiding in plain sight. You aren’t selling a room. You’re selling a weekend.

Before we get into it, I sat down with Farah Casis, the sales director at Royva, for our podcast episode How to Book More Weddings at Your Venue. Sales tips from LA’s best. She’s a venue coordinator who sells a lot of events, so if you want to hear how someone on the sales side does it, watch it here.

Most venues sell square footage

Look at how most venues describe themselves. Capacity, number of spaces, the ceremony spot, a list of amenities. It’s all true and it all matters, but it reads exactly like every other listing a couple is scrolling through. When someone is looking at hundreds of venues online, a list of features is easy to forget.

Couples don’t book a capacity number. They book the picture they have in their head of how the day is going to feel. If your marketing doesn’t help them see that picture, you’re competing on price and availability, and that is a hard way to grow.

What changes when guests can stay

One of the venues we work with is a restored 1918 estate with overnight accommodations on the property. When we built out their marketing and follow-up, we didn’t lead with the square footage or the number of event spaces. We led with one idea: your closest people can actually stay the weekend.

That one line changes the whole conversation. The event doesn’t end at midnight when the last shuttle leaves. It becomes a full experience. Welcome drinks the night before, the wedding itself, breakfast together the next morning. The venue stops being a place you rent for a few hours and becomes the setting for the whole thing.

The couples who booked felt it too. One of them described turning the property into a weekend-long wedding with their closest family and friends, and said it was even more magical in person than any photo could show. That is the kind of feedback you want, because it tells you exactly what to market.

You don’t need overnight rooms to do this

Not every venue has lodging, and that’s fine. The point isn’t the beds. The point is to market the experience instead of the space. Ask yourself what a couple’s whole day, or whole weekend, looks like at your venue, from the moment guests arrive to the moment they leave.

  • Is there a rehearsal dinner or welcome party option?
  • Can couples get ready on-site?
  • Is there a golden-hour moment, a view or a spot your past couples always talk about?
  • Do you have partners nearby (hotels, brunch spots, activities) that make it easy to turn the event into a trip?

Whatever your answer is, that’s the story. Package it and talk about it everywhere.

Put the weekend in every touchpoint

Here’s where most venues drop the ball. They might mention the experience on their website, and then the follow-up after an inquiry is a price sheet and a “let us know if you have questions.”

For the estate I mentioned, we built the weekend into the follow-up sequence itself. After someone inquires, they get a mix of emails and texts over about two weeks. Early on, a short text reminds them what makes the place different: overnight stays, the views, space for everything from an elopement to a big celebration. A bit later, they hear from a real couple about their weekend-long wedding, along with photos from it. Every message keeps putting that picture back in front of them.

Content works the same way. As I said in the last post, the content that has driven the most bookings for us is the team at the venue talking about the space. When that team walks through what a full weekend looks like, it hits a lot harder than a slideshow of empty rooms.

Make the next step small

Selling a full experience can make the decision feel bigger, so the ask has to feel smaller. In the follow-up we use, the ask is almost always a quick 15-minute call. Not a contract, not a deposit. Just a conversation to check availability and hold a date while they decide, with no commitment needed.

We also stay honest about timing. That venue books most dates around 12 months out, so we tell people that directly. It isn’t fake urgency. It’s useful information for someone who is serious about a date.

And if a couple goes another direction, we close the loop politely. We thank them, ask what influenced the decision (timing, pricing or something else), and leave the door open for a future event or stay. That feedback tells you whether your story is landing or whether you need to change how you tell it.

Where this leaves you

If your marketing reads like a spec sheet, you’re blending in with every other venue a couple looks at. Figure out the experience only your space can give, whether that’s a weekend, a view or a moment, and make it the center of your content, your ads and your follow-up.

That’s exactly what we do at Tulen. We shoot the content, build and run the campaigns and the follow-up, and track what actually drives bookings. If you want help figuring out what your venue’s “weekend” is and getting it in front of the right couples, I’d recommend booking a strategy call below.